Help Center

Use OrbitOverflow with less guesswork.

This help center turns the full user guide into a browsable in-app reference. Start with the quick-start topics below, open the printable manual for a complete walkthrough, or jump to the feature you need right now.

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Updated
2026-07-07

The content below matches the feature guides stored with the project documentation.

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Personal user

A single-user workspace with personal tasks, reminders, notes, reporting, and collaboration tools.

Organisation member

A user working inside an organisation with access controlled by role and feature permissions.

Organisation admin

An organisation owner or admin who can manage members, permissions, invitations, and teams.

System administrator

The highest-level administrator with access to system-wide user, license, and broadcast controls.

Getting Started

Create an account, sign in, understand license access, and open the workspace for the first time.

Read This Guide
My Work Dashboard

Use the dashboard as the main working screen for focused work, overdue items, saved views, and daily planning.

Read This Guide
Personal Task Management

Create, organize, update, complete, and share personal tasks with clear priorities and checklist support.

Read This Guide
Visual Walkthroughs

Quick visual guide to major areas

Illustrated reference panels for faster onboarding
Dashboard Overview
Dashboard Overview

Shows the My Work layout with headline stats, quick filters, and task lists.

Task Workflow
Task Workflow

Highlights task creation fields, checklist planning, priority, and attachments.

Reports Overview
Reports Overview

Previews the chart, breakdown table, and email reporting actions.

Messages Overview
Messages Overview

Shows conversation lists, unread markers, and the chat composer.

Reminders Overview
Reminders Overview

Explains due-today counts, repeat settings, and reminder list behavior.

Organisation Overview
Organisation Overview

Summarizes invites, permissions, member controls, and organisation settings.

FAQ

Search common questions

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Showing 23 questions

OrbitOverflow hides some features based on role, organisation membership, and feature permissions. For example, Notes, Messages, Reports, Reminders, and Friends only appear when your account is allowed to use them.

permissions menu navigation roles missing feature

This normally means the account exists but is waiting for payment, license activation, or administrator approval before workspace access can continue.

pricing login license payment approval

Completed tasks are locked. Once a task is marked completed, OrbitOverflow blocks edits, deletion, image removal, and some sharing actions to preserve the work record.

task edit delete locked completed

Only personal tasks can be shared through the friend-sharing workflow, and the receiving user must already be on your friends list. Completed tasks also cannot be shared.

share task friend personal completed

Team members can usually post updates, but the task owner controls the main task record, checklist editing, and completion.

team task owner edit permission

Check whether the user is still in the organisation, still active, and currently assigned to the relevant team. Team-task access follows actual team membership.

team organisation member missing access

Open Reports, set the date range or task filter you need, enter a valid email address, and use the Send Report action. Single-task and team-task report options are also available when relevant.

report email send reports

The repeat-until date cannot be earlier than the main reminder date. The reminder also still requires a title and a valid starting date.

reminder recurring repeat save date

Attachments can fail when the file type is unsupported or the file is too large. Messages only allow supported image formats, while notes support broader file attachments with size limits.

upload attachment message note file

The organisation may have reached its member limit, or the invited email already belongs to a user who is part of another organisation.

organisation invite member limit email

The routine may be paused, not due yet, waiting for approval, or missing a valid active assignee or approver. Open Organisation > Routines to check the next run date and approval queue.

routine recurring approval task generate

The Help Center is a browsable in-app reference with quick links, visuals, and FAQ search. The User Manual is a single-page printable document for onboarding or handover use.

help center manual difference print

Storage usage counts files and images uploaded across tasks, notes, messages, tickets, and board cards. If any single media table is missing on your database (which can happen after upgrades), the counter skips it gracefully and continues counting the rest.

storage 0 zero usage counter missing

Each license plan includes a storage limit (100 MB for free/trial, 1–10 GB for paid plans). If your total uploaded media exceeds your plan limit, new uploads are blocked until you delete unused files or upgrade your storage from Account Settings.

upload rejected storage quota limit blocked

Go to Account (or Organisation for org members) and look under Media Storage. The section shows a usage bar with percentage, and a collapsible table listing every file with its type, source, size, and date. Click any filename to preview the image or download the file before deciding to delete it.

files media storage preview delete account

When your media storage reaches 90% of your plan limit, OrbitOverflow sends a one-time notification and shows a red warning bar at the top of every page. The notification will not repeat for 7 days. Upgrade your storage plan or delete unused files to avoid upload failures.

storage warning notification 90% full alert

Deleting a task now removes all linked items in one operation — images, update files, checklist items, subtasks, shares, and dependencies are all cleaned up automatically so no orphaned media remains.

delete task cascade files images cleanup orphaned

Create a ticket → send it to your board using "Send to Review". The board drives the workflow: Backlog is for assignment, Ready for GitHub auto-creates a GitHub issue, and Ready for Merge auto-creates a pull request. Each step updates the ticket status automatically.

ticket board github workflow pull request issue

First, ensure the card reached "Ready for GitHub" so the GitHub issue and branch were created. Then on "Ready for Merge", the PR is opened from that branch. If the branch was deleted on GitHub, move the card back to "Ready for GitHub" and forward again to recreate it.

pull request PR board branch github merge

For personal use: open Account → GitHub Integration and paste a GitHub Personal Access Token with repo scope. For organisations: the org owner sets it under Organisation → Settings → GitHub Integration. The org token is shared by all members; personal tokens override for personal boards.

github token integration personal access token PAT repo

Trial accounts are restricted to Dashboard, Friends, Messages, Release Notes, and Help. Feature Visibility settings are hidden, and you cannot use GitHub integration, reports, projects, tickets, notes, reminders, or boards until you activate a paid license.

trial restricted features license upgrade

Look for the dotted drag-and-drop zone on forms that support attachments (tasks, tickets, notes, messages, board cards). You can drag files in, click to browse and select multiple items, or paste from your clipboard. Image previews appear before you submit.

upload drag drop multiple files images attachments

Checklist items now use AJAX — toggling complete/incomplete or deleting an item happens instantly without a page reload. Your scroll position stays put.

checklist toggle ajax refresh complete
No FAQ matches were found. Try a broader word such as task, pricing, report, or organisation.
Guide Map

Feature-by-feature help

Full Manual
1
Getting Started

Create an account, sign in, understand license access, and open the workspace for the first time.
2
My Work Dashboard

Use the dashboard as the main working screen for focused work, overdue items, saved views, and daily planning.
3
Personal Task Management

Create, organize, update, complete, and share personal tasks with clear priorities and checklist support.
4
Shared Tasks

Collaborate around a personal task that has been shared with a friend through a dedicated shared workspace.
5
Team Tasks

Work inside a team task workspace where team members can follow progress and the owner controls the core task record.
6
Friends And Referrals

Connect with other users, manage friend requests, and invite non-users into the platform by email.
7
Messages

Send direct messages and attachments through a focused conversation view tied to your contacts and friends.
8
Notes

Keep notes, reference files, and shared note content in one place with color-coding and attachments.
9
Reminders

Create one-time and recurring reminders so deadlines, follow-ups, and routine work stay visible.
10
Reports

Review daily activity, filter task history, send focused reports by email, and schedule recurring manager or client report packs.
11
Notifications

Monitor messages, task activity, reminders, license warnings, announcements, and other system events in one stream.
12
Organisation Management

Manage organisation members, permissions, invitations, announcements, and ownership changes.
13
Teams

Create and manage teams inside an organisation so team-task access follows real membership.
14
Team Planning Board

Review team workload by member and status so managers can balance assignments before bottlenecks build up, including blocked work and dependency impact.
15
Recurring Routines And Approvals

Automate repeat operating work by creating routine templates that generate tasks on a schedule, optionally after approval.
16
Media Storage & Quotas

Manage uploaded files and images across all features, track storage usage against your plan limit, and free up space when needed.
17
Admin Guide

Manage users, licenses, broadcasts, account lifecycle controls, and operational health from the admin panel.
18
Tickets & Issue Tracking

Create, categorize, prioritize, and resolve tickets through a full lifecycle with file attachments and board-driven workflows.
19
Automation Boards (Kanban)

Manage work visually through personal or organisation Kanban boards with automated GitHub integration at every column.
20
GitHub Integration

Connect OrbitOverflow to GitHub repositories for automated issue creation, branch management, pull requests, and real-time tracking.
21
Trial Accounts & Feature Access

Understand what trial accounts can access, how feature gating works, and how to upgrade to a full paid plan.

Getting Started

Create an account, sign in, understand license access, and open the workspace for the first time.

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Who can use it
  • New users
  • Invited users
  • Existing users reviewing account access
Main actions
  • Create a personal or organisation account
  • Start a free trial when available
  • Sign in and recover access
  • Review payment and license status
  • Update profile and password
Start here
  1. Open Sign Up and choose Personal or Organisation.
  2. Enter the required account details and complete registration.
  3. Sign in with your username and password.
  4. If access is blocked, review Pricing and the license status message.
  5. Open Account Info after login to keep profile details current.
Rules and limits
  • Usernames must be at least 3 characters.
  • Passwords must be at least 6 characters.
  • Some accounts require payment or administrator approval before full workspace access begins.

My Work Dashboard

Use the dashboard as the main working screen for focused work, overdue items, saved views, and daily planning.

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Who can use it
  • Personal users
  • Organisation members
  • Organisation admins
Main actions
  • Switch between Focus, Today, Overdue, In Progress, and High Priority views
  • Filter by date, status, and priority
  • Save and reorder custom views
  • Open personal, shared, and team tasks
Start here
  1. Open Dashboard after sign-in.
  2. Start with Focus to review what needs attention first.
  3. Use filters to narrow the work list.
  4. Save frequently used filter combinations as reusable views.
  5. Open tasks from the dashboard to edit, collaborate, or complete them.
Rules and limits
  • Saved views are private to the current user.
  • Completed tasks are sorted below active work.
  • Invalid filter values fall back to safe defaults.

Personal Task Management

Create, organize, update, complete, and share personal tasks with clear priorities and checklist support.

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Who can use it
  • Users managing personal work items
Main actions
  • Create tasks with title, date, status, category, priority, and estimate
  • Attach files or images
  • Add and reorder checklist items
  • Share tasks with friends
  • Record actual time when completing work
Start here
  1. Create the task from the dashboard.
  2. Add the description, due date, category, priority, and estimate.
  3. Break the work into checklist items if needed.
  4. Attach supporting files or images when useful.
  5. Complete the task and add actual time once the work is finished.
Rules and limits
  • Task title is required.
  • Only personal tasks can be shared with friends.
  • Completed tasks are locked and cannot be edited, deleted, or shared.

Shared Tasks

Collaborate around a personal task that has been shared with a friend through a dedicated shared workspace.

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Who can use it
  • Task owners
  • Friends who received a shared task
Main actions
  • Review task details and attachments
  • Post update comments
  • Upload files to updates
  • Track checklist progress
  • Complete the task if you are the owner
Start here
  1. Share a personal task with a friend before the task is completed.
  2. Open the shared task workspace from the dashboard or notification.
  3. Use updates for progress notes, handoffs, and clarifications.
  4. Keep the checklist current if you are the owner.
  5. Complete the task once all work is finished.
Rules and limits
  • Only personal tasks use the shared task workspace.
  • Only the owner can change main task details.
  • Completed shared tasks are locked.

Team Tasks

Work inside a team task workspace where team members can follow progress and the owner controls the core task record.

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Who can use it
  • Members of the assigned team
  • Team task owners
Main actions
  • Review task status, timing, description, and attachments
  • Post update comments
  • Upload files to updates
  • Manage checklist items if you own the task
  • Complete the task if you own it
Start here
  1. Open the team task from the dashboard or notification.
  2. Review the task status and checklist progress.
  3. Add update comments for progress, blockers, or handoffs.
  4. If you own the task, keep the checklist and main task record current.
  5. Complete the task when all team work is done.
Rules and limits
  • Only members of the related team can open the task.
  • Only the owner can edit the main task record.
  • Completed team tasks are locked.

Friends And Referrals

Connect with other users, manage friend requests, and invite non-users into the platform by email.

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Who can use it
  • Users with the Friends permission
Main actions
  • Send friend requests by exact username or email
  • Accept or reject incoming requests
  • Review sent requests
  • Remove existing friends
  • Send referral invites by email
Start here
  1. Open Friends from the top navigation.
  2. Send a request using the exact username or email address.
  3. Accept or reject incoming requests as needed.
  4. Use Invite by Email for people who do not yet have an account.
  5. Track referral status in the referral list.
Rules and limits
  • You cannot add yourself.
  • Add-friend search requires an exact username or exact email.
  • If the email already belongs to a user, use Add Friend instead of Invite.

Messages

Send direct messages and attachments through a focused conversation view tied to your contacts and friends.

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Who can use it
  • Users with the Messages permission
Main actions
  • Open conversations
  • Send text messages
  • Attach files or images
  • Review unread counts
  • Start messaging from an existing friend connection
Start here
  1. Open Messages from the top navigation.
  2. Select a conversation from the sidebar.
  3. Type your message and attach files or images when needed.
  4. Send the message.
  5. Use unread badges to prioritize replies.
Rules and limits
  • Attachments up to the supported size limit can be uploaded.
  • Large files may be rejected.
  • Messaging is built around valid contacts and friend relationships.

Notes

Keep notes, reference files, and shared note content in one place with color-coding and attachments.

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Who can use it
  • Users with the Notes permission
Main actions
  • Create and edit notes
  • Choose note colors
  • Attach files
  • Share notes with friends
  • Delete notes and note files
Start here
  1. Open Notes from the top navigation.
  2. Create a new note with a clear title.
  3. Add body text, choose a color, and upload files if needed.
  4. Share the note with a friend when collaboration is needed.
  5. Remove outdated files or delete the note when it is no longer useful.
Rules and limits
  • Note title is required.
  • Attachment size limits apply.
  • Sharing works with friends only.

Reminders

Create one-time and recurring reminders so deadlines, follow-ups, and routine work stay visible.

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Who can use it
  • Users with the Reminders permission
Main actions
  • Create reminders with date and optional time
  • Set recurring schedules
  • Filter by date range
  • Mark reminders complete or active
  • Track what is due today
Start here
  1. Open Reminders from the top navigation.
  2. Create the reminder with title, date, and optional time.
  3. Choose a repeat schedule if it should recur.
  4. Use filters for weekly or monthly reviews.
  5. Mark reminders complete once the action has been handled.
Rules and limits
  • Title and date are required.
  • Repeat-until cannot be earlier than the main reminder date.
  • Due-today reminder counts appear in the header when applicable.

Reports

Review daily activity, filter task history, send focused reports by email, and schedule recurring manager or client report packs.

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Who can use it
  • Users with the Reports permission
Main actions
  • Review the tasks-per-day chart
  • Open daily breakdowns
  • Filter by date and status
  • Send full email reports
  • Send single-task or team-task reports
  • Create scheduled report packs
Start here
  1. Open Reports from the top navigation.
  2. Use the chart and daily table to review recent activity.
  3. Apply date and status filters to narrow the detailed task list.
  4. Send one-off reports when needed.
  5. Use Scheduled Report Packs to automate recurring sends for managers or clients.
Rules and limits
  • A valid email address is required for sending.
  • Reports cannot be sent when the selected date range has no matching tasks.
  • Scheduled packs only send when matching tasks exist for the current filter window.

Notifications

Monitor messages, task activity, reminders, license warnings, announcements, and other system events in one stream.

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Who can use it
  • All signed-in users
Main actions
  • Review recent notifications
  • Open linked items from notifications
  • Mark one item read
  • Mark all items read
Start here
  1. Open Notifications from the top navigation.
  2. Review unread items first.
  3. Use View to open the related screen when a link is available.
  4. Mark individual items or all items as read after handling them.
Rules and limits
  • Not every notification includes a direct link.
  • Read status is stored per user.
  • Unread items are highlighted visually.

Organisation Management

Manage organisation members, permissions, invitations, announcements, and ownership changes.

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Who can use it
  • Organisation owners
  • Organisation admins
Main actions
  • Invite members
  • Update roles and feature permissions
  • Remove members
  • Cancel invites
  • Rename the organisation
  • Transfer ownership
  • Send organisation announcements
Start here
  1. Open Organisation > Manage from the top navigation.
  2. Review member count and user limit.
  3. Invite users by email when capacity is available.
  4. Adjust roles and permissions as responsibilities change.
  5. Transfer ownership before an owner leaves the organisation.
Rules and limits
  • Only owners can rename the organisation or transfer ownership.
  • Invites cannot exceed the organisation user limit.
  • Users already in another organisation cannot be invited directly.

Teams

Create and manage teams inside an organisation so team-task access follows real membership.

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Who can use it
  • Organisation owners
  • Organisation admins
  • Organisation members viewing team membership
Main actions
  • Create teams
  • Open team details
  • Add members
  • Remove members
  • Delete teams
Start here
  1. Open Organisation > Teams from the top navigation.
  2. Create a team with a clear functional name.
  3. Open the team to review current membership.
  4. Add or remove members as responsibilities change.
  5. Delete teams only when they are no longer needed.
Rules and limits
  • You must belong to an organisation to use Teams.
  • Only owners and admins can change team membership.
  • Team names must be at least 2 characters.

Team Planning Board

Review team workload by member and status so managers can balance assignments before bottlenecks build up, including blocked work and dependency impact.

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Who can use it
  • Organisation owners
  • Organisation admins
  • Organisation members reviewing team capacity
Main actions
  • Filter by team and date range
  • Include or hide completed work
  • Review workload cards by member
  • Inspect task status columns
  • Spot overdue, blocked, or overloaded work quickly
Start here
  1. Open Organisation > Planning Board from the top navigation.
  2. Choose a team or leave the view on all teams.
  3. Set the date range you want to review.
  4. Use member workload cards to identify uneven assignments or blocked work.
  5. Open the linked tasks to review or update dependencies.
Rules and limits
  • You must belong to an organisation to view the planning board.
  • Completed work can be hidden from the board for cleaner planning.
  • Blocked counts depend on task dependencies linked inside team task workspaces.

Recurring Routines And Approvals

Automate repeat operating work by creating routine templates that generate tasks on a schedule, optionally after approval.

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Who can use it
  • Organisation owners
  • Organisation admins
  • Assigned approvers
Main actions
  • Create recurring routine templates
  • Assign routines to teams and members
  • Set schedule, priority, and estimated duration
  • Pause or activate routines
  • Approve or reject pending routine runs
Start here
  1. Open Organisation > Routines from the top navigation.
  2. Create a routine with title, assignee, repeat pattern, and optional team.
  3. Enable approval and choose an approver when the task should be reviewed first.
  4. Monitor the template list for next-run dates and pending approvals.
  5. Open the Approval Queue to approve or reject generated routine runs.
Rules and limits
  • Only organisation owners and admins can create, pause, or delete routine templates.
  • Approval-based routines require a valid active approver.
  • Paused routines do not generate new runs until they are activated again.

Media Storage & Quotas

Manage uploaded files and images across all features, track storage usage against your plan limit, and free up space when needed.

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Who can use it
  • Personal users
  • Organisation owners
  • Organisation admins
Main actions
  • View storage usage bar and percentage
  • Browse all uploaded files with type, source, size, and date
  • Preview images or download files by clicking the filename
  • Delete individual files to free space
  • Upgrade storage from Account or Pricing pages
Start here
  1. Open Account (or Organisation) and scroll to Media Storage.
  2. Check the usage bar to see how much of your plan limit is used.
  3. Click Show Files to expand the file list.
  4. Click any image filename to preview it in a new tab.
  5. Delete files you no longer need to stay under your limit.
Rules and limits
  • Storage limit depends on your license plan (100 MB free, 1–10 GB paid).
  • Uploads are blocked when your limit is reached.
  • At 90% usage a notification is sent and a red warning bar appears.
  • Deleting a task removes all its media automatically.

Admin Guide

Manage users, licenses, broadcasts, account lifecycle controls, and operational health from the admin panel.

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Who can use it
  • Admin users
  • Primary system administrator for full system actions
Main actions
  • Review health metrics
  • Enable or disable accounts
  • Grant or remove admin access
  • Grant trial or personal licenses
  • Approve renewal requests
  • Send system broadcasts
  • Delete users and related data
Start here
  1. Open the Admin panel from the top navigation.
  2. Review the health dashboard for usage, renewals, expiring licenses, and support-watch signals.
  3. Apply the required user or license action.
  4. Use restricted controls for broadcasts and renewal approvals.
  5. Transfer organisation ownership before deleting an organisation owner.
Rules and limits
  • Only the primary system administrator can send system-wide broadcasts.
  • Only the primary system administrator can approve renewal requests.
  • At least one active admin must remain enabled.
  • Organisation members do not use the personal-license flow.

Tickets & Issue Tracking

Create, categorize, prioritize, and resolve tickets through a full lifecycle with file attachments and board-driven workflows.

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Who can use it
  • Personal users
  • Organisation members
  • Organisation admins
Main actions
  • Create tickets with title, description, category, and priority
  • Attach files or images with drag-and-drop
  • Track tickets through Open → In Review → In Progress → Resolved → Closed
  • Send tickets to your board for workflow management
  • Link tickets to GitHub issues and pull requests
Start here
  1. Open Tickets from the top navigation.
  2. Create a ticket with a clear title, description, and priority.
  3. Attach supporting files using the drag-and-drop upload zone.
  4. Use "Send to Review" to place the ticket on your automation board.
  5. Move the ticket through board columns to drive GitHub issue creation and PR workflows.
Rules and limits
  • Ticket title is required.
  • Tickets are personal (per-user) or organisation-scoped.
  • Board column movement auto-updates ticket status.

Automation Boards (Kanban)

Manage work visually through personal or organisation Kanban boards with automated GitHub integration at every column.

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Who can use it
  • Personal users
  • Organisation members
  • Organisation admins
Main actions
  • Create multiple boards with custom names
  • Move cards between columns by drag-and-drop or action buttons
  • Assign cards to team members
  • Auto-create GitHub issues and branches on Ready for GitHub
  • Auto-create pull requests on Ready for Merge
  • Close cards from the final column
Start here
  1. Open My Board (personal) or Organisation Board from the top navigation.
  2. Create a board with a descriptive name (e.g., "Sprint 14").
  3. Send tickets to the board from the ticket detail page.
  4. Move cards through: In Review → Backlog → Ready for GitHub → Ready for Merge.
  5. Cards reaching Ready for GitHub automatically create GitHub issues and branches.
  6. Cards reaching Ready for Merge automatically create pull requests.
Rules and limits
  • Each board has 4 columns: In Review, Backlog, Ready for GitHub, Ready for Merge.
  • GitHub integration must be configured before column automation works.
  • Personal boards use your personal GitHub token; org boards use the org token.

GitHub Integration

Connect OrbitOverflow to GitHub repositories for automated issue creation, branch management, pull requests, and real-time tracking.

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Who can use it
  • Personal users with GitHub accounts
  • Organisation owners and admins
  • Developers using the board workflow
Main actions
  • Configure GitHub Personal Access Token
  • Browse and filter GitHub issues and pull requests
  • Auto-create issues when cards reach Ready for GitHub
  • Auto-create branches alongside issues
  • Auto-create pull requests when work is ready for merge
  • Track branch, PR, and merge status on tickets
Start here
  1. Generate a GitHub Personal Access Token with repo scope from github.com/settings/tokens.
  2. Paste the token in Account → GitHub Integration (personal) or Organisation → Settings → GitHub Integration.
  3. Enter your repository name (e.g., "owner/repo").
  4. Use the board workflow: cards on Ready for GitHub create issues, cards on Ready for Merge create PRs.
  5. Open the GitHub tab to browse issues and pull requests directly inside OrbitOverflow.
Rules and limits
  • GitHub tokens require "repo" scope for full branch and PR automation.
  • Organisation tokens apply to all members; personal tokens override for personal boards.
  • Branches are auto-created from main (or master fallback) when a card reaches Ready for GitHub.
  • PRs are created from the feature branch into the default branch.

Trial Accounts & Feature Access

Understand what trial accounts can access, how feature gating works, and how to upgrade to a full paid plan.

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Who can use it
  • New trial users
  • Users evaluating OrbitOverflow
Main actions
  • Explore Dashboard, Friends, Messages, Release Notes, and Help
  • View the roadmap and release history
  • Request a license upgrade from Pricing
  • Activate a paid personal or organisation license
Start here
  1. Sign up for a trial account.
  2. Explore the available features: Dashboard, Friends, Messages, Release Notes, and Help.
  3. Visit Pricing to review paid plan options and storage tiers.
  4. Request or purchase a license to unlock all features including projects, tickets, boards, GitHub, reports, notes, and reminders.
Rules and limits
  • Trial accounts cannot change Feature Visibility settings.
  • GitHub Integration is hidden for trial users.
  • Storage is limited to 100 MB during trial.
  • Paid features include GitHub + Automation Boards as a purchasable package.